Terms and Conditions
Standard Terms and Conditions of business of Thompsons Travel a division of Cullinan Holdings LTD.
Please read the following booking conditions carefully, as they set out the terms and conditions of the contract between you and Thompsons. We act as booking agents for the suppliers we organise, and as such, bookings for their services will form a direct contract between you and the relevant supplier, and will be subject to that supplier’s standard terms and conditions.
The information on this website is given in good faith. The information may be changed at any time without prior notice. Thompsons Travel makes no guarantee that such information is current, complete, accurate or fair and you should make no reliance on the information for any purpose other than the sourcing of general information.
Thompsons Travel is a registered member of the Association of South African Travel Agents.
You will be advised at the time of booking what payment is required for your particular arrangements.
The costs associated with travel arrangements are not always stable, and currency movements can fluctuate sharply. It is impossible to predict these movements in advance. When you book through us, we reserve the right to pass on any surcharges to you with reasonable notice. Surcharges may be imposed to cover increases in transportation costs, including the costs of fuel and security charges, taxes or fees. Thompsons guarantees the price only once full payment is received. Airfares are subject to the prices and conditions quoted by the particular airlines and cannot be guaranteed by Thompsons.
Methods of Payment
Credit Cards: In accordance with International Airline Travel Association (IATA) bulletin # A1/00 we need a signed and validated Standard Credit Card Charge Form. If the card is a foreign credit card then you may be requested to supply various other details.
Insurance against cancellation, illness and for loss of baggage is highly recommended for all passengers. Travel insurance sold by Thompsons Travel is subject to the terms and conditions as stated in the policy wording. Thompsons Travel will not be liable for any loss/ damage suffered by any party should they fail to take adequate insurance cover. Assistance to obtain travel insurance is available on request. Queries must be addressed to the principal insurer as Thompsons Travel shall not be in any way held responsible for any and/or information advanced by its staff in this regards.
Flight and Other Travel Timings
Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions, the need for constant maintenance, and the ability of passengers to check-in on time. There is no guarantee that flights, ferries, ships, trains or coaches will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and we do not accept any liability for any delay, however arising, or for any schedule alternations.
It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours prior to departure. This is particularly important in respect of subsequent journeys once leaving South Africa and Thompsons hereby specifically excludes any liability for any delay and/or loss as a result of your failure to reconfirm any flight and/or connecting flight.
It is important that you check all details of your travel documents (including your itinerary) when you receive them. If there are any inaccuracies on any of your travel documents, or should you have any further queries, you should contact your consultant immediately. Thompsons will not be liable for any delay and/or loss occasioned as a result of any inaccuracies on any travel documents once you are in receipt thereof.
In the unlikely event of there being an unscheduled extension caused by flight delays, bad weather, strikes, or any other cause which is beyond the control of Thompsons, it is understood that the expenses relating to these unscheduled extensions will be for the account of the passenger. Thompsons accepts no liability for changes, omissions or delays before or during the course of any travel occasioned by technical difficulties, weather conditions, strikes or communication breakdowns or the like.
Changes by You
If you wish to make a change to your booking we will endeavour to assist you to make the change wherever this is possible. You will have to pay all charges, whatever kind, imposed by the suppliers providing that component part of your travel arrangements when amending a booking any time prior to departure. Fares will be re-quoted at the time of amendment. An administration fee may be charged for each amendment and/or cancellation. After departure, it is understood that extra expenses incurred as a result of any change will be for the passenger's account, and any unused service will not be refunded. Amendments and cancellations en route must be made with our office directly.
Cancellation by You
If you wish to cancel your booking you must advise Thompsons immediately. You will be liable to pay cancellation charges. This will be determined by specific supplier rules. Please ensure that you are aware of all cancellation conditions that you would incur should you cancel your trip once it has been booked and confirmed. Generally no refunds are entertained by Thompsons/ the supplier/s of travel services for no-shows or unused services.
Airline Refund Procedures
Refund policies of the various airlines vary greatly. Should a refund be authorised, it will be processed less any cancellation or administration charges. The processing time varies between airlines.
Complaints Whilst Away
In the event that you have any reason to complain, or experience any problems with your trip whilst away, you must immediately inform the supplier of the services in question. If you are still dissatisfied, you must notify Thompsons immediately to enable us to resolve the problem. Whilst every effort will be made to resolve your complaint to your satisfaction, it is specifically recorded that Thompsons in no way accepts liability for any claim.
Passports, Visas and Health
The responsibility to obtain and maintain proper, current and valid passports, visas, vaccinations, inoculations and the like, where required, is that of the customer alone. When travelling with minors, travellers should be aware that it is mandatory to carry the minor's unabridged birth certificate as well as their passport and, if applicable, affidavits from the parents giving the minors permission to travel. Thompsons Travel shall not be responsible or liable for any consequence of any nature arising from the customer failing to ensure that he/she complied with all such requirements. We shall endeavour to assist with all necessary information; however this should not replace the client's responsibility in the matter.
Thompsons will advise you of all mandatory taxes, which you must pay before departure. However, many countries charge departure taxes that can only be paid locally. It is therefore recommended that you retain sufficient local currency to meet such charges. Details of departure taxes can be obtained from the relevant airline when you reconfirm your flight details.
We can pass on any special requests that you may wish to make at the time of booking, but acceptance of such requests is at the discretion of the airline or other supplier and in no circumstances are special requests guaranteed. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on your confirmation invoice or any other documentation, is not confirmation that the request will be met.
If you or any member of your party has any medical problem or disability which may affect your trip, you need to give us full details in writing at the time of booking.
Hotels undergo renovations from time to time and take all possible steps to limit disruption to their guests. We will not entertain complaints or requests for refunds if the hotel is carrying out renovations whilst a guest is resident. If we are specifically advised of renovation work, dates may be provided. It is important to remember that these are subject to change and we are not always notified.
Charges to your credit card
Any charges made to your credit card whilst away are your responsibility. Thompsons will not be responsible, nor accept responsibility for having these charges reversed or corrected upon return to South Africa.
Although we shall endeavour to provide all the correct information as far as possible, we do recommend that baggage allowance should be confirmed on purchase of your air ticket as baggage allowances are route and airline specific.
Pre-reserved seats are subject to change by the operating carriers without prior notice.
Even if you have obtained an international drivers licence, please take your national drivers licence with you.
Subject to statutory constraints or compliance with an order of court, Thompsons undertakes to deal with all client information of a personal nature on a strictly confidential basis.
Except where otherwise expressly stated in the booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of "force majeure". In the Booking Conditions, it means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Responsibility and Limitation of Liability
Thompsons acts as agents only for local and international ground operators and airlines and accordingly accepts no liability whatsoever for any loss, damage, injury, accident, delay or any other irregularity howsoever arising. Thompsons makes every effort to ensure that all the arrangements and services connected with a passengers' itinerary will be carried out as specified in the most efficient and effective way possible. However, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of such suppliers. The contract in use by such suppliers shall constitute the sole contract between the supplier and the client and any right of recourse the client may have, will be solely against the supplier.
Jurisdiction and Law Applicable
Thompsons Travel, a Division of Cullinan Holdings Ltd. Shall be entitled, at its option to institute any legal proceedings arising out of or in connection with this contract in any Magistrate's Court, having jurisdiction in terms of Section 29 of the Magistrates Court Act No. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limit of such jurisdiction. The parties hereby respectively choose their domicilium citandi et executandi for all notices and processes in connection herewith as their respective addresses which appear in the account application form. Either party may change its domicillum by written notice delivered by hand or sent by prepaid registered post to the other party.
The Client and Authority
The person requesting such quotations or estimates or making such booking or to whom any service is rendered, is deemed to have read and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered.